What AI can’t do that you can.

The Atlanta Hawks recently sent my 95-year-old Mom a Trae Young bobblehead.  She met Trae at a game this season and their photo went viral. As you might imagine, it made her day.

Can the Hawks send a gift like this to every fan? No, but as Andy Stanley says, “Do for one what you wish you could do for everyone.”

This is a reminder: Don’t let systems, scale and AI replace the humanity of your business. The added touch and human thoughtfulness like this create customer loyalty far more than mere efficiency.

FOR You,
Jeff Henderson

2 Comments

  1. Larry Walters on October 26, 2024 at 3:01 pm

    Well said! Thank you, Jeff! Great picture – God bless your mom!

    • Sally McC on May 29, 2026 at 5:51 pm

      As AI has moved from buzz-word to everyday word, it’s impressive to see this dated almost 3 years ago! You ARE ahead of the curve!

      And among each of the conversations, teachings, and workshops I’ve attended around AI ~ by experts, motivational speakers, standard instructors ~ they’re all echoing this thought: AI canNOT replace HUMANS, it can complete tasks. In other words, use AI as a tool, to become more efficient and get more tasks done SO THAT you can be MORE HUMAN. Be a person, with emotions, with family / friends / pets that you love and spend time with.

      As long as we don’t become like the passengers on Wall-E ship, let’s go!

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