Archive for July 2023

The Atlanta Hawks recently sent my 95-year-old Mom a Trae Young bobblehead.  She met Trae at a game this season and their photo went viral. As you might imagine, it made her day. Can the Hawks send a gift like this to every fan? No, but as Andy Stanley says, “Do for one what you…

We’ve all been at a restaurant where the owner stops by and asks, “Is everything good?”  We’re all nice people and usually say, Yes, all is well.” What happens next could be a breakthrough for that restaurant. Unfortunately, it rarely happens. It’s not just true for restaurants. It’s true for almost every organization. The reason…