Archive for May 2023

In a real-world sense, the strategies Jesus talked about in his now-famous Sermon on the Mount can be easy to dismiss. “Sounds good, but that’ll never work in the real world.” For example, take a look at His list: 1. Love your enemies. 2. Pray for those who persecute you. 3. Bless those who curse you.…

In times of uncertainty, we often look for answers. It’s why many of us rely on data, and at times that makes sense. However, there is a danger.  Data can provide clues and insights, but rarely is data the answer. Data can inform but it should never lead. Data can let us know how we’re doing.  It…

Here’s a building business strategy to try this week. I call it: “Surprise and Delight.” What can you do this week to surprise and delight a current customer? What can you do this week to surprise and delight a potential customer? When I was at Gwinnett Church, we built our guest services strategy around this…

When you’re told NO, you must say NEXT. One of the lessons I’ve learned from studying the business success of Sara Blakely is to not be afraid to put your product out there on display, even if you’ve been told NO. For example, the distribution of my two books to bookstores like Barnes & Noble…

Last week, I had the opportunity to tour the Archives at the Chick-fil-A Corporate Support Center. It was an amazing experience and the highlight for me was holding notes from a talk Truett Cathy gave. Truett, the founder of Chick-fil-A, would create the outline of his talk on an envelope so he could put it…